A couple of months ago Time Warner here in North Carolina replaced the DVR software that they had been using with a new system called 'Mystro'. I'll get to the point: Mystro sucks.
Mystro is buggy. There are so many bugs and quirks in this software that I can't begin to name them all. The system that was previously installed worked very well.
And when I tried calling tech support about it, they can't do any thing aside from reboot the box, of course. There is no way to directly report bugs about the software, you have to visit the website and submit a web email - which I've done three times and never had a single response. It's a black hole and no-one is listening. I'd like to submit specific bug reports as I find them and get some response that someone in the company is actually tracking the bug. How can the software be improved without a direct feedback loop from concerned customers?
I just sent them another web mail, we'll see if they answer. I'm quite sure that I will be looking into Satellite TV again here in the very near future.
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